PLEASE NOTE: LAST DELIVERY FOR 2017 IS WEDNESDAY 20 DECEMBER: ORDER CUT OFF 6PM SUNDAY 17 DECEMBER
DELIVERIES RESUME WEDNESDAY 17 JANUARY 2018
Are your meals fresh or frozen?
We deliver fresh from the kitchen.
How long do the meals last?
Your meals will last up to two weeks in the fridge thanks to vacuum sealing technology (not preservatives). You can also pop them into the freezer if you'd like to extend their shelf life.
How are the meals delivered?
In our signature navy Let Lulu cooler bags with an icebrick insider. Very handy to reuse for shopping or picnics!
How many meals should I order?
Each meal is a generous individual serve of 400 grams, perfect for one hungry adult or two younger children.
Where do you deliver?
Lulu delivers to over 400 Melbourne suburbs! So we're pretty sure we've got you covered. Our delivery area covers all suburbs within a 30 kilometre radius of the Melbourne CBD as well as Mt Eliza, Mornington, Seaford, Carrum Downs, Patterson Lakes, Frankston, Narre Warren and Berwick. If you'd like to organise a delivery outside of this area, please contact us and we may be able to assist you.
How much is delivery?
It's on us! Our prices are all inclusive.
When do you deliver?
Every Wednesday between 8am and 6pm.
Delivery within a 10 km radius of Melbourne CBD may be arranged on other days for an additional charge. Email our friendly customer care team at email@example.com to discuss the options.
How does my order help feed people in need in Victoria?
For every meal ordered, we fund FareShare to cook and distribute a hot, nourishing meal to someone in need. It costs them 75 cents per meal, so if you order 12 meals? We donate $9 to FareShare and you are providing a meal to twelve people in need who may otherwise have gone hungry.
What time will I get my delivery?
You will receive an email on Monday giving you a two hour delivery window for Wednesday. If you haven't received this email by 7pm Monday please let us know!
Do I need to be home to receive the meals?
It's ideal but not essential that someone receives the delivery and pops the meals straight into the fridge as they arrive fresh (yum) not frozen. However, our meals are delivered in an insulated bag containing an ice brick and will stay fresh for up to the three hours, so if you would prefer us to simply leave them on the doorstep, let us know when we contact you with your delivery time. We will send you an SMS to let you know when the meals have been delivered.
You can also nominate the address of a friend or family member who will be home to receive your meals, or we can deliver to you at work.
When is your order cut off?
6pm Sunday for delivery on Wednesday.
Missed the cut off and reeeeally want to get some meals delivered? Send through an email to our lovely customer care team at firstname.lastname@example.org and we'll do our absolute best to look after you.
How do I order multiples of one meal?
Just leave us a note at the check out in the notes box. We're revamping our website and will soon have a much easier way of doing this!
I want to surprise someone with the actual meals turning up on their doorstep, instead of sending a gift voucher-can you make it happen?
Absolutely! We do this regularly and LOVE springing surprises on people! Just choose the package you would like to send and select 'send a surprise delivery' option. We include a hand written note with every gift delivery, so pop your message in the notes box at the check out. We'll email you to confirm you're happy for us to contact the lucky recipient to arrange delivery. Want to keep it a super surprise? We simply ask you to confirm that you are happy for us to leave the meals on the doorstep in a cooler bag if nobody is home.
I want to organise an ongoing delivery - how do I do that?
Super easy. Just email email@example.com and let us know what you'd like to organise. We'll get straight back to you with a price and you can take it from there.
Do you have vegetarian meals?
We certainly do! We have four delicious vegetarian options: buckwheat ravioli in spinach and tomato sauce; possibly the best ever ricotta and spinach cannelloni; roasted pumpkin lasagne and Lulu's personal favourite, tender gnocchi primavera. Our vegetarian meals are completely legit - no sneaky meat based stock. We also have two meat free risottos, however they are made with a chicken stock base.
I don't do dairy. Can Lulu still look after me?
Absolutely. We have eight delicious dairy free meals in our range.
How about gluten free?
We are working hard to introduce gluten free options.
Got a question we haven't answered here? Email us at firstname.lastname@example.org